FAQs

What is the lead time for wallpaper?

Once an order is confirmed we will aim to ship within 3-4 weeks. We operate an express delivery service for all customer orders which usually takes 3-5 days once dispatched from our facility.

Do orders need to be signed for?

Yes, all orders will require a signature on arrival. Shipments are sent via FedEx for domestic and international orders.

Which payment methods do you accept?

We accept Visa, Mastercard and American Express. Please email goop@fromental.co.uk if you have any issues with processing the payment.

Do you accept returns?

Yes. For information about our returns criteria, please see our Returns Policy.

Where is my order?

Once your order is dispatched you will be sent a confirmation email to notify you together with your tracking number. It will be possible to track your order by visiting the third party website and following the tracking link.

Can I cancel/amend my order once it’s been placed?

If you wish to cancel your order please contact us immediately via goop@fromental.co.uk. It may be possible to amend your order if it has not been shipped.

What is the cost of shipping outside the UK?

The cost of shipping will be calculated at point of payment. Import duty and tax on international orders are not included.

What countries do you ship to?

We ship internationally across the following regions, UK, Europe and USA. If you are outside these territories please contact us via goop@fromental.co.uk

How do I report damages?

Damages are rare. Please inspect your shipment thoroughly on arrival and report any damages to us within five days. Please e-mail goop@fromental.co.uk a member of our team and we will contact you and advise a solution.